Contact Us

Transport Canberra is committed to making its information and services accessible to as many people as possible.

You can contact Transport Canberra in a number of ways:

Feedback form:

At Transport Canberra we value your feedback. Simply fill in the feedback form on the Access Canberra website and your comments will be forwarded to Transport Canberra. Launch the Feedback Form.

By telephone:

13 17 10

If you have difficulty reading a Transport Canberra standard printed document and would like to receive the publication in an alternative format such as large print, braille or audio please telephone 13 17 10 or if you are outside the ACT (02) 6207 7611.

+61 2 6207 5111 (International) international call rates apply

Translating and interpreting service:

If English is not your first language and you require the translating and interpreting service please telephone 13 14 50.


If you are deaf or hearing impaired and require the TTY typewriter service please telephone Transport Canberra on (02) 6207 0494.

By Post:

GPO Box 158
Canberra City ACT 2601

Hours of Operation:

7am to 8pm Monday to Friday
8am to 8pm Saturday
9am to 5pm Sunday and Public Holidays
9am to 1pm Christmas Day

Transport Canberra is committed to maintaining privacy when managing feedback and complaints. Click here for ACTION's (Transport Canberra) full privacy statement.

Bus Accident Payments:

This form provides an alternative payment option for customers who have been invoiced to recover the cost of damage incurred to Transport Canberra buses involved in an accident. Launch the payment form

The ACT Government is committed to improving the accessibility of web content. To provide feedback or request an accessible version of a document please contact us or phone 13 17 10.

We acknowledge the Traditional Custodians of the ACT, the Ngunnawal people. We acknowledge and respect their continuing culture and the contribution they make to the life of this city and this region.