City and Belconnen MyWay centres will be permanently closed on Friday 28 June 2013.
The ACT Government has reduced the eligibility age for FREE travel on ACTION buses from 75 to 70 years of age.
From 1 July 2013, if you hold a combined Seniors MyWay card travel entitlements on your MyWay card will automatically update to allow for free travel on ACTION services.
If you have not used your Seniors MyWay card within two years it may have expired. You can get a replacement card from ACT Libraries, Council on the Aging and Canberra Connect Shopfronts.
If you are now eligible for the Seniors MyWay card, you will be able to transfer remaining credit on your existing MyWay card to another user, or request a refund. To apply, complete the Transfer/ Refund Request Form - PDF file, Word file.
Effective Friday 28 June 2013, City and Belconnen MyWay centres will be closed.
The ACT Government has undertaken a review of MyWay operations to improve options for the public to purchase and manage their cards.
Ten new reload agents will commence operation by 30 June 2013 at locations across Canberra giving ACTION riders more places to recharge cards. These agents provide extended operating hours up to seven days a week.
Three new recharge agents will open in the City with the remaining agents located at Gungahlin, Wanniassa, Hawker, Reid CIT, Kingston, Calwell and Chisholm. A recharge agent will also open at the Tuggeranong Hyperdome to replace an agent that recently closed there.
For further information regarding the changes the MyWay Administration Office can be contacted at email@example.com or during business hours on 6207 7711.
On 4 February 2013 bus fares increased by 5% and changes were made to monthly trip caps to reflect improvements made to the ACT's public transport network and a rise in operating costs over the last few years. A fee for new and replacement MyWay cards (excluding combined Seniors/MyWay cards and faulty card replacements) was also introduced. Click here for information on the 2013 bus fare increase.
Please note: card readers now only operate at bus stops.Please wait until the bus is at your stop before tagging off.
If you've changed your mind after tagging on and want to getoff the bus before it leaves, the bus driver can tag you off.
Simply ask the driver to tag you off from the driver's console.
Tag off notice (PDF 364KB)
A default fare is applied if you fail to tag off. The default fare will also be applied if you have reached your daily or monthly trip cap and fail to tag off.
Please read our FAQs for more information.
MyWay cards are the new and convenient way to travel on ACTION buses. The cards are designed to be easy to use and the majority of passengers will enjoy cheaper travel. Passengers just have to remember to tag on at the start and tag off at the end of the journey. Tagging off ensures the cheapest fare is applied and provides information to help plan a better bus network.
The reusable MyWay cards can be recharged via autoload (direct debit) or by using BPAY, both of which will enable passengers to receive a 5% discount on their fares once the payment has been processed.
The cards can be registered so they can be cancelled if people lose them and have any balance remaining transferred to a new card.
Cash fares will continue to apply.