Accessible Transport Options

The Community Transport Coordination Centre

The Community Transport Coordination Centre is a central point where residents can access alternative public transport options, including the newly developed Flexible Bus Service. If you require assistance with community public transport, please call the Coordination Centre on (02) 6205 3555. The Centre is open Monday - Friday, 9.00am - 4.00pm and closed public holidays.

Special Needs Transport Program

The Special Needs Transport (SNT) Program provides transport assistance for eligible ACT public school students with a disability. See School Services for further information, including eligibility criteria.

Flexible Bus Service

The Flexible Bus Service is available to Canberra residents who have limited access to public transport options. It is a basic bus service which is localised to particular zones.

Designed specifically for residents such as the aged or people with a disability, the Flexible Bus Service is a free service which operates off a basic timetable, picking up residents from their home and taking them to local community service providers such as local shopping centres and hospitals. The fleet of minibuses are all wheelchair accessible.

The service is assessed on a case by case basis. To qualify, you may be asked if you comply with the following criteria:

  • seniors card holders with mobility issues
  • seniors card holders aged 70 or over
  • living in a nursing home and/or retirement village
  • impacted by a permanent or temporary disability that prevents you from accessing regular route services
  • holders of a Vision Impaired (VIP), or Total and Permanently Incapacitated (TPI) travel pass.

Carers with a valid carers card are welcome to travel. If you are a carer or need your carer to accompany you on the bus please let the operator know at the time of booking.

Travel Zones

Zone 1 - Belconnen

Servicing, but not limited to: Florey, Higgins, Latham, Scullin, Page, Hawker, Weetangera, Cook, Macquarie, Aranda, Bruce Giralang, Evatt, Melba, McKellar, Kaleen, Lawson, Bruce, Spence and Belconnen.

Days of operation

Times

Route

Monday to Friday

9.30am

Suburb pick up then to Belconnen Mall/Jamison Centre via Calvary Hospital on request

1.30pm

Depart Calvary Hospital to Belconnen Mall

1.45pm

Depart Belconnen Mall, Platform 1, then to Jamison Centre taxi rank, then suburb drop off.

Zone 2 – Inner South/Woden/Weston

Servicing, but not limited to: Deakin, Hughes, O'Malley, Phillip, Garran, Curtin, Red Hill, Narrabundah, Kingston, Griffith, Forrest and Yarralumla, Duffy, Holder, Rivett, Chapman, Stirling, Weston, Waramanga, Fisher, Lyons, Curtin, Pearce, Chifley, Torrens and Phillip.

Days of operation

Times

Route

Monday to Friday

9.30am

Suburb pick up then to Cooleman Court, Woden shopping centre via The Canberra Hospital on request

1.30pm

Depart Canberra Hospital to Woden shopping centre and Cooleman Court

1.45pm

Depart Woden shopping centre, Platform 1, then suburb drop off.

Zone 3 – Tuggeranong

Servicing, but not limited to: Kambah, Wanniassa, Oxley, Fadden, Macarthur, Monash, Chisholm, Richardson, Isabella Plains, Bonython, Gordon, Calwell, Theodore, Conder and Banks.

Days of operation

Times

Route

Monday to Friday

9.30am

Suburb pick up to Hyperdome/Erindale Centre or Canberra Hospital on request.

1.30pm

Depart Canberra Hospital to Hyperdome/Erindale Centre.

1.45pm

Depart Erindale, then to Hyperdome (Platform 1) then suburb drop off.

Zone 4Gungahlin

Servicing but not limited to: Amaroo, Bonner, Casey, Crace, Franklin, Forde, Harrison, Jacka, Kenny, Kinlyside, Moncreiff, Ngunnawal, Nicholls, Palmerston, Taylor and Throsby.

Days of operation

Times

Route

Monday to Friday

9.30am

Suburb pick up to Gungahlin Market Place, Gold Creek Village, or Calvary Hospital on request.

1.30pm

Depart Calvary Hospital to Gold Creek Village and Gungahlin Market Place

1.45pm

Depart Gungahlin Market Place to suburb drop off

To book the bus please phone 6205 3555. An operator will take your details or assist you in finding alternative options. Bookings can also be made via email to flexiblebusservice@act.gov.au Bookings must be made two days prior to travel. There is no same day service. Pick up of passengers from suburbs around particular zones commence at 9.30am and return trips start promptly at 1.30pm.

Other community service providers are listed on the ACT Regional Community Bus Services page.

Booking the Flexible Bus

Office hours are 9am – 4pm Monday to Friday.  An answering machine is available for after hours. Please leave a detailed message and an operator will call you back.

Other

Action Plan for Accessible Public Transport

The 2013 to 2018 Action Plan for Accessible Public Transport in the ACT is available from rego.act.gov.au. This acts as a guide for all public transport and infrastructure providers in the ACT.


The ACT Government is committed to improving the accessibility of web content. To provide feedback or request an accessible version of a document please contact us or phone 13 17 10.