Program to ensure fair and equitable bus travel for public transport users

From Monday 30 January 2017, Transport Canberra will be working with the community to ensure passengers are getting the best value out of their bus fares and that those entitled to concession or free travel, hold the correct identification.

As part of an ongoing education and enforcement program, passengers will see Transport Officers on their buses as they board, checking MyWay cards and cash bus tickets to ensure people are paying the correct bus fare.

They will also be taking the opportunity to talk to people and provide information hand outs, making sure they are aware of their MyWay options and concession entitlements - getting the best value out of their travel.

Proof of concession must be carried at all times and shown on request to either the driver or a Transport Officer.

These Officers also have the authority under the Road Transport (General) Act 1999 to conduct inspections of MyWay cards and bus tickets to ensure everyone pays the correct fare.

Checks will be conducted on the bus after passengers have boarded.

To help us please have handy:

  • Your MyWay card or ticket (if on the bus)
  • Proof of any concession you hold

Proof of concession must be carried at all times and shown on request to either the driver or a Transport Officer.

Transport Officers will also be taking the opportunity to talk to people and provide information hand outs, making sure they are aware of their MyWay options and concession entitlements - getting the best value out of their travel.

Loss of revenue as a result of fare evasion means less funds we can invest back into your public transport system. When passengers pay the correct fare our patronage data is more accurate, in turn enabling transport planners to plan a more efficient and reliable public transport network.

Free off-peak travel for senior and concession MyWay card holders

From Saturday 14 January 2017, Transport Canberra will be providing free off peak travel on ACTION buses for senior and concession MyWay card holders (excludes student and tertiary card holders) as part of a 12 month trial.

Eligible senior and concession holders who travel using MyWay will be able to take advantage of this initiative during stated Transport Canberra off peak travel times.

Frequently asked questions

Do I need to carry proof of concession?
Yes. You are required to show proof of concession/student entitlement on request and should carry it at all times. If you are not carrying proof of concession you are required to pay a full fare.

How can I check I'm paying what I need to?
We are here to help. Read more about our MyWay fares and concession entitlements, call 13 17 10, or ask a Transport Officer for assistance.

Am I getting the best value from my travel?
MyWay is the cheapest and easiest way to travel on ACTION buses, automatically calculating your cheapest fare possible based on any eligible concession and daily or monthly fare caps.

MyWay cards can be obtained at any MyWay Recharge Agent or online.

What if I haven't paid the correct fare?
If you have not paid the correct fare, you may be issued a warning notice or fined. Penalties range from $159 for travelling without a current ticket to $207 for providing misleading information of entitlement to bus ticket concession.

If you are to receive a fine this will be communicated to you by a Transport Officer at the time of incident. Fines can be issued on the spot or sent to you by mail.

How can I pay my fine?
Details on how to pay your fine will be on the front page of your infringement notice.

You may also write to:

Infringement Management
Transport Canberra
GPO Box 158
Canberra ACT 2601

You have 28 days from the date of issue to action this infringement. Payment due dates are clearly stated in the top right hand side of your infringement notice.


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