Transport etiquette


We want all our passengers and team members to have an enjoyable experience. We ask passengers to:

Code of conduct

When travelling on a bus, please:

Penalties

Failure to comply with the code of conduct may lead to refusal of travel and the issuing of an infringement notice or other penalty.

These actions depend on a number of factors including:

To ensure consistency and fairness in responding to those who do not follow the code of conduct, breaches are divided into four categories.

1. Nuisance and offensive behaviour

This includes but is not limited to bad language or spitting, which may be irritating or unpleasant but usually not physically dangerous.
Such behaviour may result in:

Where the person is a minor, parents or guardians and the school will be notified where relevant.

2. Dangerous behaviour

This includes but is not limited to physical danger to individuals such as allowing any part of the body to protrude from the bus.
Such behaviour may result in:

Where the person is a minor, parents or guardians and the school will be notified where relevant.

3. Destructive or unsafe behaviour

This includes but is not limited to throwing objects that have potential to cause harm or damage, fighting, breaking windows, damaging seats, tampering with safety equipment, verbally threatening the driver or bullying other passengers. Such behaviour may result in:

Where the person is a minor, parents or guardians and the school will be notified where relevant.

4. Highly dangerous or life threatening behaviour

Includes but is not limited to physically attacking the driver or another passenger, lighting a fire or threatening physical harm with a weapon. Such behaviour may result in:

Where the person is a minor, parents or guardians and the school will be notified where relevant.

A full list of offences applying to passengers can be found in the Road Transport (Offences) Regulation 2005, Part 1.10 relating to the Road Transport (Public Passenger Services) Act 2001 and Part 1.11 relating to the Road Transport (Public Passenger Services) Regulation 2002.

Appeals

If a passenger believes he or she has been treated unfairly under this code of conduct, contact us.

If a passenger remains unsatisfied, he or she should contact the Road Transport Authority at:

Road Transport Authority
PO Box 582
Dickson ACT 2602

Download the Code of Conduct for travel on buses in the ACT (PDF 203KB).

If you have an enquiry about etiquette on buses, please contact us.