Lost Property

All items found on our buses, at bus stations, or handed to our staff, are sent to the Lost Property Office located at Tuggeranong Bus Depot.

If you've lost something let us know:

  • Complete our online Lost Property Form. Our staff will search for your item and get back to you when it is located.
  • Give us a call on 6207 7558. The Lost Property team will take down your details and a description of the lost item and try and locate the item. If the Lost Property Office phone is unattended, leave a message with your name, return phone number and a description of the lost item.
  • Collecting from the Lost Property Office. Once your item has been located you will be contacted by the Lost Property Office.

When notified, you can pick up your item from Tuggeranong Depot, at 220 Scollay Street (opposite Officeworks) in Greenway. The closest bus stop is on Scollay Street. There is on-street parking on Scollay Street with a sign posted pathway leading to the Lost Property Office.


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The office is open:
Monday to Friday - 8.00am to 4.00pm
Saturday, Sunday and Public Holidays – CLOSED

You should wait to be advised your lost property has been found prior to attending the Lost Property Office.

Lost Property FAQs

Why can't I visit the Lost Property Office to find my item?

It may take a day or two for your lost item to be found and received by the Lost Property Office. Transport Canberra receives hundreds of lost items each week. Not all items lost on Transport Canberra services are recovered or handed in. If your lost item is in our possession, it may take some time for us to locate.

After submitting an online form you will be sent a confirmation email with a reference number. You will also be sent an email confirming we have found your item and it is ready for collection.

If you have reported lost property direct by phone to the Lost Property Office, you will receive a telephone call to advise your lost property is found and ready for collection.

Where is the Lost Property Office located and when is it open?

You can pick up your item from Tuggeranong Depot, at 220 Scollay Street (opposite Officeworks) in Greenway. The closest bus stop is on Scollay Street. There is on-street parking on Scollay Street with a sign posted pathway leading to the Lost Property Office.

The office is open:

Monday to Friday - 8.00am to 4.00pm
Saturday, Sunday and Public Holidays – CLOSED

Do I need to provide anything to collect my item?

When collecting your lost item, you will be required to provide photographic identification. When claiming a lost item, you must be owner of the item. You may be required to provide evidence that you are the owner of the item, such as proof of purchase or a description of the item. Where evidence cannot be provided, Transport Canberra retains full discretion on whether to release the item or not.

How long do we keep lost items?

Transport Canberra generally retains lost property for three months.

Exceptions are hazardous, unhygienic and perishable items, such as groceries, which are unable to be stored. These will be disposed of on the same day or as deemed appropriate by Transport Canberra.

What do we do with unclaimed items?

All unclaimed or uncollected items will be disposed of securely. Depending on the nature of the item, unclaimed or uncollected items may be donated to charitable organisations.

For further information please call 13 17 10 or the Lost Property Office on 6207 7558 Monday – Friday 8:00 am to 4:00 pm.


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We acknowledge the Traditional Custodians of the ACT, the Ngunnawal people. We acknowledge and respect their continuing culture and the contribution they make to the life of this city and this region.