ACTION has a number of service policies that provide broad direction on ACTION's position on issues relating to ACTION services and the delivery of these services for the information of stakeholders to guide underlying procedures and processes. These policies are developed in accordance with ACTION's Governance Framework.
From time to time, and where these policies are reviewed, ACTION may seek submissions from our customers and interested stakeholders. When we are undertaking public consultation information will be listed in News & Events section of our website and also on the ACT Government's Community Engagement website Time to Talk.
View ACTION's service policies:
Feedback and Complaints Handling
Ticketing, Fares and Refunds
Provision of Dedicated School Bus Services
Carriage of Goods