In a life threatening emergency dial Triple Zero (000)

In a life threatening emergency dial Triple Zero (000)
ACT Public Hospitals

Canberra Hospital

5124 0000

Calvary Hospital

6201 6111

Mental Health

Call Mental Health Triage on

1800 629 354

(free call except from mobiles or public phones) or

6205 1065

Poisons Hotline

For a poison emergency in Australia call


Drug and Alcohol Help Line

The Drug and Alcohol Help Line is available 24-hours, 7 days a week on

5124 9977

Health Protection Service

For after hours urgent public health matters including environmental health, radiation safety, food poisoning and communicable disease management phone:

(02) 6205 1700


24 hour health advice

1800 022 222

ACT State Emergency Service

Emergency help
during flood or storms

132 500

Back to school with Transport Canberra! Are you ready?

Back to school

Quick checklist:

Prepare your back to school travel for 2020

The new school year starts soon. If you haven’t already, now is a good time to start preparing yourself and your children for Term 1, 2020. Details of all school and regular services are now available so parents and students can begin planning their journeys using Transport Canberra’s journey planner and NXTBUS to track their awaited service.

Transport Canberra asks that parents and students familiarise themselves with the most suitable services, times and stop locations, particularly if your child is new to public transport or is changing their school or residential location.

Transport Canberra is here to support the safe passage of students to and from school using public transport and active travel options

To assist in planning your child’s school bus travel, use our handy tips and checklist below.

  1. Routes and timetables

    Please check the details of the services required for your child to and from school, and make sure the child is familiar with the times and stops. If your child is new to school or changing schools, please check available school or regular bus route and timetable information.

    Useful links:

    School Services

    Regular bus timetables

    Use Transport Canberra’s new Journey Planner to plan your travel on regular routes.

    Use NXTBUS to track your awaited service.

  2. MyWay cards

    MyWay is the cheapest and easiest way to travel with Transport Canberra services. A student MyWay card can be purchased online, over the phone, or at a MyWay Recharge Agent. Adding travel credit is even easier with the options of B-Pay or Autoload direct debit, attracting an additional 5% discount on all fares.

    Registering your child’s student card protects the travel balance in the event the card is lost or stolen. Additionally, you can log in to view transaction details and travel history on the Transport for Canberra website. To find out more about MyWay, including full conditions and a list of MyWay Recharge Agents, click the MyWay & Fares drop down box on our homepage.

    It is important to carry both your concession MyWay card and your student identity card when travelling on Transport Canberra services. Having your proof of concession entitlement with you will ensure you avoid any infringements whilst travelling.

  3. Fares
    A single trip school student MyWay fare is $1.22 on school days and a single trip school student cash fare costs $2.50.

    Useful links:

    MyWay Fares

  4. Bus and Light Rail safety
    If your child is new or a regular user of public transport, don’t forget that safety is a top priority so make sure your child is familiar with these rules for inside and outside of public transport services:
    • children must signal the driver as the bus will not automatically service each stop it travels past
    • always look both ways before crossing at intersections and crossings, particularly along the Light Rail corridor
    • as light rail vehicles, buses and other motorists can move quite quickly, ensure you stay alert at all times. Earphones and other distractions around roads and intersections can put you at risk
    • when waiting for a bus or light rail service to arrive make sure you stand back from the kerb
    • enter the bus or light rail in a single file
    • if a seat is free please sit down and stow your bag underneath the seat, well clear of the aisle
    • if there are no seats available, move to the back of the bus to leave room for others, then make sure you hold on to the closest rail or strap available
    • exit in a single file and once off the bus or light rail service, do not cross the road or designated crossing until the service has departed and the coast is clear
    • remember to tap on and tap off with your MyWay card

    For further information on Transport Canberra travel safety, please visit the Etiquette and Safety and Staying Safe sections on our website.

  5. School Safety Tips

    School environments can become congested during the peak periods, which potentially increases the safety risk to children as they are smaller and less visible to drivers.

    By using the Transport Canberra Journey Planner, active travel options are made available if students seek to incorporate walk or riding to school.

    A School Crossing Supervisor program has been in place since 2018. School crossing supervisors (lollipop people) assist children to cross roads safely by directing traffic with a stop sign and providing instructions. They also help to manage the flow of pedestrians and motorists at the busiest crossings. Further information on schools participating within the program please refer to our Active Travel page, under School Crossing Supervisors.

    For more information on school safety including pick-up and set down guidelines, tips for parents, tips for staff/volunteers, tips for students, safe driving, safety tips, safe school travel plans and travel congestion information visit the school safety tips page on our website.

  6. Staying up to date
    To keep up to date with Transport Canberra news and important service information, sign up for our email alerts or follow us on our social media channels.

Useful links:

Email Alerts



Further information can be found under the help section on our website. For all other enquiries, please contact us on 13 17 10.