In a life threatening emergency dial Triple Zero (000)

In a life threatening emergency dial Triple Zero (000)
ACT Public Hospitals

Canberra Hospital

5124 0000

Calvary Hospital

6201 6111

Mental Health

Call Mental Health Triage on

1800 629 354

(free call except from mobiles or public phones) or

6205 1065

Poisons Hotline

For a poison emergency in Australia call


Drug and Alcohol Help Line

The Drug and Alcohol Help Line is available 24-hours, 7 days a week on

5124 9977

Health Protection Service

For after hours urgent public health matters including environmental health, radiation safety, food poisoning and communicable disease management phone:

(02) 6205 1700


24 hour health advice

1800 022 222

ACT State Emergency Service

Emergency help
during flood or storms

132 500

COVID-19 transport updates and information

Transport Canberra’s priority is the safety of customers and staff.

While restrictions have eased in some areas, we ask that people avoid public transport in peak hour to help with physical distancing on services.

We have implemented an increased cleaning regime on our buses and light rail vehicles as well as at high-traffic areas such as stops and interchanges.


Transport Canberra and Canberra Metro have increased cleaning on buses and light rail. People will see teams undertaking cleaning of hard surfaces across bus interchanges and light rail stops.

The additional cleaning program sees buses cleaned twice a day and light rail vehicles cleaned onboard from 7am to 7pm and again overnight. These include internal surfaces such as MyWay card readers, poles, stop buttons, seats and as well as extra cleans of all hard surfaces at stops and interchanges – conducted mornings and evenings.


We remind our customers to look after their hygiene, with information on board our vehicles and at stations and stops across the network. Customers should not travel on public transport if they feel unwell and only travel if absolutely necessary.

Cash handling

Until further notice, cash will no longer be accepted on Transport Canberra buses. Please use MyWay or pre-purchase tickets from ticket vending machines.

MyWay cards and tickets purchased from a ticket vending machine are the smartest way to travel with us. Aside from being the most hygienic option – purchasing a MyWay card is also cheaper than using cash.

Ticket vending machines are located at all light rail stops and most bus interchanges and are a quick and easy way to purchase a ticket if you don’t have a MyWay card.

The most convenient way to top up your MyWay card is through Autopay. Alternately you can go to a recharge agent or ticket vending machine for an instant top up.

A timely reminder to register your MyWay card online and to tap on and off each time you travel – this will help us provide you with your travel history if needed.

Physical distancing

We ask people to help us with physical distancing on and around the public transport network to make using the services as comfortable and healthy as possible for people, and to practice good hygiene.

Where possible please maintain a 1.5 metre distance from other passengers and staff at stops and stations.

Spread out on board buses and light rail vehicles – and leave at least one seat between yourself and other passengers and staff if you can.

To help you spread out your travel and allow for physical distancing on board we are providing guidance on the quietest times to travel on our busiest services during the week. For more information see when to use public transport.

Read more about physical distancing.

Avoid peak hours

Please avoid travelling in peak periods. Travelling outside peak times will assist with maintaining physical distancing on board vehicles and at stops and stations. It’s also cheaper.

Read more about avoiding peak hours.

Walk, run or ride to work

Walking, running or riding to work will reduce pressure on our public transport system and the road network. Consider walking, running or cycling if you can.

Read more about walking, running or riding to work.

Light rail vehicle doors opening automatically

As a temporary measure, light rail vehicle doors will be automatically opened at all stops, except for during adverse weather conditions, to remove the need for passengers to press the ‘open door’ button.

Temporary closure of front seat

The front seat of the bus remains temporarily closed off, providing more space between our drivers and customers.

Use of rear bus doors

Customers are asked to please enter and exit the bus via the rear doors at all stops unless they require the front doors for low floor access – just signal the driver if you need to use the front doors.

Just tap on and off using the MyWay reader or pre-purchase a ticket from a ticket vending machine located at major stations.

Drivers will only not open the rear doors if there are safety concerns at particular locations, or access is required for a pram, wheelchair or less abled person.


Parents are asked to reconsider the need for their child to use public transport to get to school and should look at alternative transport if their school special or route bus is crowded. This may include active travel options such as walking or bike riding or drop off by private vehicle.

Read more about public transport tips for children going to school and consider using part way points to reduce congestion and increase safety around schools.

COVIDSafe app

Developed by the Federal Government, COVIDSafe is a new tool, to be used alongside manual contact tracing, testing and physical distancing, to help stop the spread of COVID-19 in Australia.

Created as a public health initiative, the app uses mobile phone technology to automate some aspects of the contact tracing that state and territory health officials are already doing manually.

To download the app, please visit the Australian Department of Health’s website.

For more information on the COVIDSafe app visit

For more details on how Transport Canberra is responding to COVID-19, as well as other vital information from across the ACT Government please visit the ACT Government's COVID-19 website.