In a life threatening emergency dial Triple Zero (000)

In a life threatening emergency dial Triple Zero (000)
ACT Public Hospitals

Canberra Hospital

5124 0000

Calvary Hospital

6201 6111

Mental Health

Call Mental Health Triage on

1800 629 354

(free call except from mobiles or public phones) or

6205 1065

Poisons Hotline

For a poison emergency in Australia call


Drug and Alcohol Help Line

The Drug and Alcohol Help Line is available 24-hours, 7 days a week on

5124 9977

Health Protection Service

For after hours urgent public health matters including environmental health, radiation safety, food poisoning and communicable disease management phone:

(02) 6205 1700


24 hour health advice

1800 022 222

ACT State Emergency Service

Emergency help
during flood or storms

132 500

New dockless shared e-scooter scheme launched

Following changes to the road rules in December 2019 to allow e-scooters and similar devices to be used in the ACT, Transport Canberra and City Services has launched a Dockless Shared Micromobility Policy and Guidelines (PDF 188KB). Please email for a copy of the policy.

The Dockless Shared Micromobility Policy and Guidelines apply to commercial operators who plan to offer casual hire of pedal bikes, e-scooters and e-bikes where the devices are distributed on ACT public land without a purpose-built docking station. The ACT Government will be calling for interested parties to apply for a public unleased land use permit to operate a dockless shared micromobility scheme with a view issuing two permits in August 2020.

An industry briefing was held on 13 July 2020. If you did not attend the industry briefing and would like to have a permit application considered, you can email and request a copy of the transcript of the meeting. Applications to operate the dockless e-scooter scheme will be open from 20 July until 3 August 2020. For more information contact

Shared micromobility can provide benefits to Canberra including a convenient and fast option for short trips on their own or combined with public transport. It also provides a healthy and affordable choice, and reduces the problems associated with car travel. Lastly it can offer economic development opportunities including local employment and visitor services.