The ACT Government is taking extra precautions to prepare for possible cases of COVID-19 in the ACT.
As of Noon Thursday 15 July 2021 Canberrans are now required to check in on all Transport Canberra and Canberra Metro light rail services in the ACT using the Check in CBR App.
Check In CBR helps to prevent COVID-19 transmission by supporting faster, comprehensive contact tracing. It is an essential line of defence for keeping Canberra safe and strong.
QR Codes have been progressively rolled out over the next two weeks to ensure that all public transport users aged 16 years or older can check in via the app on EVERY bus or light rail service they travel on.
Each bus and light rail vehicle will have its own individual Check in CBR QR code, making it easy for ACT Health to contact trace if required. Clear signage at stops and stations and on board will explain the new requirements.
How to use the app on public transport
You will need to check in on every vehicle you travel on, regardless of whether you connect services.
You are not required to check in at public transport stops or stations.
QR codes will be made available throughout the cabins of buses and light rail vehicles, making it easy for people to access. This will also help avoid queuing at vehicle doors. Customers can check in once they are seated.
Customers should continue to tap on and off using MyWay and follow all COVID safe travel measures in place.
Registering your MyWay card remains important and will also supplement contact tracing efforts if a COVID case is identified as travelling on services.
If you do not have a phone and cannot check in or are having trouble using the App, you are still able to travel with us. It is really important that you keep good travel records and use a registered MyWay card if you can.
Using your Seniors MyWay card
If you have an ACT Seniors MyWay card, this was registered when you applied for your card and you do not need to register it again. Your registered Senior MyWay card replaces the need to use the Check In CBR app when you tap on and off. Otherwise, it’s a good idea to keep a record of the different trips that you make.
Transport Officers and Canberra Metro customer services staff are available at major stops and stations to assist you if you have any questions.
Your driver is not able to help you check in.
Frequently asked questions
Will children and school travel need to check in on public transport?
Children under the age of 16 will not be required to check in, but parents are encouraged to do so on their behalf if travelling with them. Children aged 16 years and over should ensure they check in when travelling on the regular public transport network and on special school services.
Will Transport Canberra and CMET workforce need to check in on public transport?
Bus and light rail drivers will be required to check in once upon the commencement of their shift. They are to do so on the first vehicle they log onto at the start of their shift.
Public transport drivers will not be required to enforce use of Check in CBR by transport users.
Will people on special transport services need to check in?
Transport Canberra has worked with ACT Health to obtain an exemption from check in requirements for flexible bus service, special needs transport service and the Aboriginal and Torres Strait Islander community bus service.
Passenger details are recorded at the time of booking and can be provided to ACT Health if required for contact tracing purposes. You do not need to check in to use any of these services.
Will people on the free Ginninderry bus service and airport COVID-19 vaccination clinic shuttles need to check in?
Customers are required to Check in using the Check in CBR codes on these buses.
These services will continue to be free and there is no requirement to tap on or off.
Will school excursions that charter bus services provided by Transport Canberra need to check in?
Transport Canberra has worked with ACT Health to obtain an exemption from check in requirements for these services.
Students will not need to check in on these services. In the event contact tracing is required, Transport Canberra is able to assist ACT Health with booking details.
Will people on special event travel services need to check in?
People travelling on special event travel services will be required to check in using the Check in CBR codes on these buses, when they are made available.
Will people on charter bus services provided by QCity such as school excursions need to check in?
Transport Canberra/QCity buses have sought an exemption from ACT Health for these services.
Students will not need to check in on these services. In the event contact tracing is required, Transport Canberra/QCity buses are able to assist ACT Health with booking details.
Will people using event travel (eg Raiders and Brumbies games) need to check in?
People travelling on event travel services will be required to check in using the Check in CBR codes on these buses, when they are made available.
Do other bus services in the ACT need to register for Check In CBR?
All bus services that operate in the ACT will be required to register for and implement the use of the Check in CBR app.
Transport Canberra is working with ACT Health on arrangements for interstate bus service that do not service routes in Canberra.
ACT Health is happy to work with private bus companies to support the roll out of QR codes on buses.