In a life threatening emergency dial Triple Zero (000)

In a life threatening emergency dial Triple Zero (000)
ACT Public Hospitals

Canberra Hospital

5124 0000


Calvary Hospital

6201 6111

Mental Health

Call Mental Health Triage on

1800 629 354

(free call except from mobiles or public phones) or

6205 1065

Poisons Hotline

For a poison emergency in Australia call

131126

Drug and Alcohol Help Line

The Drug and Alcohol Help Line is available 24-hours, 7 days a week on

5124 9977

Health Protection Service

For after hours urgent public health matters including environmental health, radiation safety, food poisoning and communicable disease management phone:

(02) 6205 1700

healthdirect

24 hour health advice

1800 022 222

ACT State Emergency Service

Emergency help
during flood or storms

132 500

Meet Lorena: Light rail Customer Service and Information Officer


Person

If you’ve ever needed assistance while using Canberra’s light rail, you’ve most likely spoken to Lorena, one of Canberra Metro Operations’ (CMET) customer service officers. She also works in the CMET control room as a customer information officer, making announcements and helping customers who call in.

Lorena first applied to CMET because she wanted to use her customer service skills somewhere new and fresh “that would only get bigger and better”. She has been with CMET since April 2019, where she enjoys meeting and helping people, and finding new ways to help them in the future.

While the impact of COVID-19 has limited the ability to help customers in an up close and personal way, Lorena has been working hard to assist people through other avenues, and continue the important work of providing light rail services, “because whenever you are experiencing change of any sort, it’s the normal things we do that helps pull you through, and in a way that says it will be all okay”.

In her downtime, Lorena enjoys spending time with her family and new kittens. She especially enjoys building LEGO projects, or sitting back to relax with a movie from her massive DVD collection.