In a life threatening emergency dial Triple Zero (000)

In a life threatening emergency dial Triple Zero (000)
ACT Public Hospitals

Canberra Hospital

5124 0000

Calvary Hospital

6201 6111

Mental Health

Call Mental Health Triage on

1800 629 354

(free call except from mobiles or public phones) or

6205 1065

Poisons Hotline

For a poison emergency in Australia call


Drug and Alcohol Help Line

The Drug and Alcohol Help Line is available 24-hours, 7 days a week on

5124 9977

Health Protection Service

For after hours urgent public health matters including environmental health, radiation safety, food poisoning and communicable disease management phone:

(02) 6205 1700


24 hour health advice

1800 022 222

ACT State Emergency Service

Emergency help
during flood or storms

132 500

Meet Tilo: Light rail General Manager for Operations and Maintenance

PersonOur priority is the safety of customers and staff and we are continuing to provide the services which the community rely on each day for essential travel during COVID-19.

We wanted you to meet one of our team members who works behind the scenes to ensure that we can continue providing our community with public transport during COVID-19.

Meet Tilo!

Tilo is the General Manager for Operations and Maintenance at Canberra Metro and has over 25 years’ experience driving trams and managing light rail projects. His career began in Germany as a tram driver after completing a degree in mechanical engineering. He has since worked with transport systems internationally before settling in Canberra in 2017.

Since joining Canberra Metro, Tilo has overseen our light rail from the early stages and has gone above and beyond in his role as General Manager by continuing to drive a light rail vehicle several times a week on top of his managerial duties. Despite previously holding a light rail licence in Greece, Turkey, Germany and South East Asia he insisted on earning his ticket in the capital so he could understand our system from the ground up.

Tilo’s extensive knowledge and background in German engineering has been a valuable asset to Canberra Metro Operations. By building a light rail as opposed to a tram the average travelling speed is higher and can reach up to 70km per hour on select links. It was also less costly to construct due to the network being pre-planned by Walter Burley Griffin in the 20th century.

How has COVID-19 impacted the light rail service?

While we are continuing to offer all services, we are urging the community to only travel if necessary. Initially our patronage decreased by nearly 85%, but as restrictions ease ridership has steadily began increasing.

How has Canberra Metro approached these circumstances?

In response we have introduced a number of risk mitigation measures by increasing our cleaning throughout the LRVs and stops, encouraging physical distancing, providing personal protective equipment and implementing strict hygiene protocols.

As patronage begins to increase, we are encouraging passengers to maintain physical distancing, and travel out of peak where possible so that we can ensure a safe first-class rail service for the Canberra community.

What should we expect going forward for light rail in the ACT?

As Canberra continues to grow in the long run, public transport will be integral in facilitating enhanced mobility and in turn increasing economic activity and encouraging mode shift. Public transport will also contribute towards the ACT hitting zero emissions in 2045 and keeping our greenspaces and native bushland.