In a life threatening emergency dial Triple Zero (000)

In a life threatening emergency dial Triple Zero (000)
ACT Public Hospitals

Canberra Hospital

5124 0000

Calvary Hospital

6201 6111

Mental Health

Call Mental Health Triage on

1800 629 354

(free call except from mobiles or public phones) or

6205 1065

Poisons Hotline

For a poison emergency in Australia call


Drug and Alcohol Help Line

The Drug and Alcohol Help Line is available 24-hours, 7 days a week on

5124 9977

Health Protection Service

For after hours urgent public health matters including environmental health, radiation safety, food poisoning and communicable disease management phone:

(02) 6205 1700


24 hour health advice

1800 022 222

ACT State Emergency Service

Emergency help
during flood or storms

132 500

Public transport tips for those heading back to the classroom

Over the coming weeks children will start to return to the classroom. All bus and light rail services, including special needs transport, are operating as normal. To keep our community safe from COVID-19, only use public transport if necessary or consider walking or riding to school for those shorter trips.

The safety of our drivers and our customers is our highest priority and in response to COVID-19 increased cleaning is taking place across all areas of public transport including at stops, stations and within the vehicles.

If you are required to use public transport to get to and from school, please be aware and remember the following:

No cash accepted on buses - please use MyWay

Until further notice cash is no longer accepted on Transport Canberra buses as we respond to COIVD-19 to help keep our customers and drivers safe. Please use MyWay or pre-purchased tickets from ticket vending machines to travel.

Top up (and register) your MyWay card

The most convenient way to top up your MyWay card is through Autopay. Alternately you can go to a recharge agent or ticket vending machine for an instant top up.

A timely reminder to register your MyWay card online and to tap on and off each time you travel – this will help us provide you with your travel history if needed. You can also pay to travel using pre-paid tickets form vending machines at all major stations.

Use the rear door to enter and exit on buses

Customers are to enter and exit the bus by the rear doors at all stops unless you require low floor access. If you need to enter through the front doors, please signal to the driver. Drivers will not open the rear doors if there are safety concerns at locations.

Be aware that LR vehicles have auto doors opening at all stops

Until further notice light rail vehicle doors open automatically at all stops to remove the need for passengers to press the ‘open door’ button.

Where possible maintain physical distancing

Customers are reminded to where possible, spread out on our buses and light rail vehicles, and to consider travelling outside of peak travel times where they can.

No front seat access on buses

We’ve taken the step to close off the front seat in all our buses to help keep our drivers healthy.

Always practise good hygiene

Good hygiene practises include:

For more on protecting yourself and others from the spread of COVID-19, see protecting yourself.

Helpful links

Public transport tips for those heading back to the classroom