In a life threatening emergency dial Triple Zero (000)

In a life threatening emergency dial Triple Zero (000)
ACT Public Hospitals

Canberra Hospital

5124 0000

Calvary Hospital

6201 6111

Mental Health

Call Mental Health Triage on

1800 629 354

(free call except from mobiles or public phones) or

6205 1065

Poisons Hotline

For a poison emergency in Australia call


Drug and Alcohol Help Line

The Drug and Alcohol Help Line is available 24-hours, 7 days a week on

5124 9977

Health Protection Service

For after hours urgent public health matters including environmental health, radiation safety, food poisoning and communicable disease management phone:

(02) 6205 1700


24 hour health advice

1800 022 222

ACT State Emergency Service

Emergency help
during flood or storms

132 500

COVID-19 transport updates and information

Be COVID safe on public transport. Maintain physical distancing at stops and stations. Travel at quieter times/avoid the peaks. Stay home if you are unwell. Buy and register your MyWay card. No cash accepted onboard. Board using the rear doors for buses. Practice good hand hygiene. Leave a seat between you and the next person when you can. Use the TC Journey Planner to plan ahead.

Transport Canberra’s highest priority is the safety of our customers and our workforce.

Increased cleaning is being carried out each day across the network. Hard surfaces across bus interchanges and light rail stops are cleaned daily and buses and light rail vehicles twice daily – this includes all internal surfaces such as MyWay readers, poles, stop buttons and seats.

To help keep everyone safe when travelling on public transport please consider the following.

Travel at quieter times

Use of public transport in off peak periods where possible is encouraged to help avoid crowding. This helps with physical distancing onboard vehicles and at stops and stations. It’s also cheaper.

Check our online capacity tool for guidance on the quietest times to travel on our busiest services – Rapids 2-10 and light rail, during the week.

The updated network introduced earlier this year provides more services off peak to help you spread out. You can use the journey planner to plan your trip before you leave.

No cash on buses

Cash is not being accepted on buses. Please use MyWay or pre-purchase tickets from ticket vending machines located at all light rail stops and most bus interchanges.

MyWay is the cheapest way to travel

Find out more about MyWay.

Use of rear doors

To keep our drivers stay safe please enter and exit the bus via the rear doors at all stops unless you require the front doors for low floor access – just signal the driver if you need to use the front doors.

Drivers will only not open the rear doors if there are safety concerns at particular locations, or access is required for a pram, wheelchair, or less abled person.

Spread out on board and at stops and stations

Help us with physical distancing on and around the network.

Practise good hygiene

Practise good hygiene when travelling on public transport and please DO NOT use public transport if you are feeling unwell. This means:

For more on protecting yourself and others from the spread of COVID-19, see protecting yourself.

Temporary closure of bus front seat

The front seat of the bus remains temporarily closed, providing more space between our drivers and customers.

Combine public transport use and exercise

Walking, running or riding to work or school can help reduce pressure on our public transport and road networks. Consider this as part of your daily commute – part way or all the way if you can! Find out more about active travel to work.

Use the COVIDSafe App

The COVIDSafe App uses mobile phone technology to automate some aspects of the contact tracing that state and territory health officials are already doing manually. To download the app, please visit the Australian Department of Health’s website.

School travel

If your child is using public transport to get to and from school, please make sure they are aware of the changes in place to help keep them safe. If driving your child to school you might consider using part way points to reduce congestion and increase safety around schools. Read more about taking public transport to school.

For more details on how the ACT Government is responding to COVID-19 please visit the ACT Government's COVID-19 website.