Catching public transport in Canberra is about to get a whole lot easier with a supplier now secured for a new smart transport system, MyWay+ (plus).

NEC Australia has been appointed to deliver a next generation ticketing system for Transport Canberra. NEC have a lot of experience in delivering transport solutions worldwide. NEC Australia has a Canberra based facility and will use a local ACT team to operate and maintain the solution throughout the life of the contract. This will include undertaking a design and development process over the next 12 months.

This will ensure the new system, MyWay+, is specifically customised for the Canberra market. Following this an immediate implementation process will begin. The community will be kept informed as we reach each milestone.

Major changes to our public transport experience includes a simpler payment process. Customers will be able to tap on and tap off public transport using debit and credit cards and devices, such as your phone or smart watch. In addition, customers will also be able to use a traditional travel card or paper ticket.

The improved system will also provide a new real time passenger information system and journey planner. Customers will be able to plan their journey, track the arrival of their next service, and pay for their travel, all from a web portal or mobile app. Once established, the new mobile application will be available to download from Google Play and the Apple Store.

There are three core elements to MyWay+:

Real Time Passenger Information

• Customer personalised public transport related messages and alerts.
• Provides real time information to passengers to help them plan their journey.
• Information available on each vehicle’s current occupancy level.

Journey Planning

• Ability to plan journey via various transport modes including bus, light rail, walking, e-scooter and rideshare/taxi.
• Provision of accessibility-related information covering stops, stations, paths and walkways.
• Ability to customise journeys based on preferences or priorities.

Ticketing

• Increased choice for customers including provisions to tap on and tap off with a debit and credit card for ease of fare payment.
• Ability to set up a personalised, secure account.
• Cheapest fare calculated when using any of the supported fare methods (credit card, debit card, travel card) including ability to register any relevant concessions.

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