It is usual practice to collect personal information directly from MyWay users in accordance with the MyWay Terms and Conditions of use. Generally this information is to allow for registration of MyWay cards and/or application of concession entitlements to ensure appropriate concession fares are granted as per user eligibility. Personal information will only be collected through a third party where users would reasonably expect MyWay to collect information in that manner.
Users provide personal information to MyWay when they:
- register a MyWay card
- apply for a transport concession to be applied to a MyWay card
- apply for a MyWay free travel pass
- make a complaint or comment in relation to their MyWay card.
MyWay only collects information that is relevant to the provision of ticketing for use on regular Transport Canberra services, management of concession travel entitlements and MyWay transaction accounts for users of the card.
Some examples of the use of the personal information collected by MyWay are:
- collection of fares for bus and light rail users
- assessment of any concession entitlement to be granted to users of the card
- management of registered users' card balances in the event their MyWay card is lost, stolen or damaged
- responding to complaints and enquires relating to user MyWay cards.
Additionally, data related to user travel behaviour is used by Transport Canberra and third parties to assist in planning integrated public transport networks, reporting on vehicle usage and network performance. However, this data is de-identified and no personal information is used in planning and performance monitoring systems used by the Territory for these purposes.
Personal information held will only be used for the purposes intended. MyWay does not disclose personal information to other persons or organisations outside of the Directorate except where:
- users have consented to the disclosure to be made
- the disclosure would be reasonably expected to be made on behalf of the user
- the disclosure is required or authorised under law.
These disclosures would typically be made in the following circumstances:
- to confirm concession travel entitlements with government agencies or external parties that would administer such entitlements (this may include Centrelink, Department of Veterans Affairs and Council on the Ageing ACT)
- to law enforcement agencies, including the Australian Federal Police to assist in the investigation and prosecution of criminal offences
- to Territory agencies and contractors that have a role in administering MyWay cards
- to other agencies and organisations as required under legislation.