For all passengers travelling on Fare free Fridays using a single use ticket, please do not scan on and off when using Transport Canberra bus and light rail services until further notice. This is to ensure you do not activate your ticket on Fridays. For more information see using paper tickets on Fare free Fridays.

Check old MyWay card balance


You can no longer check the balance of your old MyWay card.

To request a refund of an outstanding MyWay balance please use the MyWay refund form.

Alternatively, you can transfer your old MyWay card balance to your new MyWay+ account.

Related links

Video tutorials

Watch our series of video tutorials to learn how to use your MyWay+ account.

Support and assistance

If you require assistance or have further questions, call Transport Canberra on 13 17 10 during business hours. We also encourage our customers to complete our online feedback form for compliments and complaints.