Check MyWay balance

Check Your MyWay Balance

In order to check your balance online your MyWay card must be registered, view how to register your MyWay card.

Please note: Your secret question could be one of the following: Your mother's maiden name, your pet's name, your favourite place, your place of birth, your date of birth, your favourite colour, your town of birth, or the student default - suburb and postcode (no spaces).

Don't remember your password?

Student/Tertiary Concession Cards

The default password for school student MyWay cards is the student's suburb and postcode. You will need to enter your password in the following format: suburbpostcode (no spaces e.g. gordon2906).

Seniors

Seniors are advised that cards will be registered by Council on the Ageing (COTA) as part of the application process. Please wait 7 to 10 working days for your card details to be updated once you have submitted your application form.

You should also use your date of birth as the password and type it in the following format: DD/MM/YYYY.

Protect Your MyWay Account

• Always close this window when you have finished.
• Never check your account details via a third party site or application.
• To protect your identity never provide your personal or security details, including customer ID or passwords, in response to any email, even if it looks legitimate.
• Always confirm that your data is encrypted by ensuring a symbol of a lock appears within the browser.
• Your answer to your Secret Question / Password would be for one of the following questions:
  
  • Mother’s maiden name
  • Pet’s name
  • Favourite place
  • Place of birth
  • Date of birth
  • Favourite colour
  • Town of birth
  • Student default – suburb and postcode (no spaces)

Forgotten Password

If you are experiencing problems with your password please call 13 17 10 or alternatively submit a feedback form

Top up your travel credit

View information on how to top up your MyWay Card

Transport Canberra and City Services ABN

The ABN is 37 307 569 373