Tickets & MyWay


What is MyWay?

MyWay is the smartcard ticketing system used to pay for travel on Transport Canberra bus and light rail services.

Customers are required to use a MyWay card or a pre-paid ticket. We do not accept cash on Transport Canberra services.

A MyWay smartcard stores money and travel entitlements. It remains valid for two years from the date of the last transaction.

MyWay overview

How to get a MyWay card

You can purchase a MyWay card:

Seniors

For more information see the Seniors MyWay guide.

Students

For information see the Student MyWay guide.

Concessions

If you have a concession card you may be eligible for reduced or free fares when using public transport. To purchase a concession MyWay card you will need to present your concession card to a MyWay agent.

For more information see Get MyWay.

Costs

A standard (adult) MyWay card costs $5.00 and a concession MyWay card costs $2.50.

Tip: at the time of purchase add credit to your MyWay card so you can pay for your first trip!

MyWay fares apply for each single trip and include a free 90-minute transfer period. This allows you to connect to different buses and light rail within the transfer period.

MyWay fares are reduced during off-peak travel times. Off-peak fares apply:

  • weekdays between 9 am and 4.30 pm,
  • weekdays after 6 pm, and
  • all day on Saturdays, Sundays and public holidays.

Peak fares apply on weekdays before 9 am and between 4.30 pm and 6 pm.

If you have a concession card you may be eligible for reduced or free fares when travelling on Transport Canberra bus and light rail services.

Remember to tap on and tap off on all services so you are charged the correct amount.

For more information see fares.

Adding credit and topping up your MyWay card

There are several ways you can put credit on and top up your MyWay card.

  • MyWay agents: Payments of $5 to $190 can be added to your MyWay card and are instantly available to use as travel credit. See MyWay agents for locations.
  • Autoload: Autoload is the most convenient way to top up your card, and ensures you always have funds to travel. Autoload setsup a direct debit to automatically add value to your MyWay card when the balance falls below $10. Autoload attracts a further 5% discount on all fares.
  • Ticket vending machines: Top up your MyWay card instantly using vending machines located at light rail platforms, major bus stations and the Canberra airport. You can also use the machines to check your MyWay balance or purchase a single or daily adult or concession ticket using these machines. Tickets must be used for travel on the day of purchase.
  • Online payments (credit card): Use the MyWay add value form. Payment must be made using a Visa or MasterCard. Funds will apply to your MyWay card within five days of payment and will transfer to your travel credit when your card is presented at a MyWay console.
  • BPAY: The Biller Code and your Customer Reference Number are located on the front of your MyWay card in the bottom-right corner. Funds will apply to your MyWay account  within five days of payment and will transfer to your travel credit, when your card is presented at a MyWay console. BPAY attracts a further 5% discount on all fares.
  • Phone: Call 13 17 10 to add value using your Visa or MasterCard. Funds will apply to your MyWay account within five days of payment and will transfer to your travel credit, when your card is presented at a MyWay console..

For more information see Top up MyWay.

Seniors MyWay

For information on how to get a Seniors MyWay card see Seniors MyWay.

Register MyWay

Register your MyWay card to protect the balance if the card is lost, stolen or damaged.

Using MyWay

Remember to tap on and off as you enter and exit the bus. On light rail vehicles you must tap on prior to boarding and tap off when departing light rail vehicles.

Tapping on and off

Tap on with your MyWay card by holding your card to the validator located at the front of the bus and at each light rail stop. You must tap on before entering the light rail vehicle.

You will hear a beep accompanied by one of the following screen notifications:

🟢 Green = tapped on

🟡 Yellow = tapped on, additional charge applies*

🔴 Red = the card is invalid, expired, blocked or has insufficient credit

Make sure you tap off when you get off the bus or light rail so you are charged the correct fare. The MyWay card reader will only let you tap off once you arrive at a stop.

For more information see Using MyWay.

*An additional charge applies because you did not tap off from your previous journey.

Check MyWay balance

Once you have registered your MyWay card you can check your balance online.

You can also check your balance:

  • at ticket vending machines which are located at bus interchanges and light rail stations, and
  • when you are tapping on and off by holding the MyWay card over the reader for a little longer.

Student MyWay

Student MyWay cards and concession bus fares are available for primary school students and full time high school and college students. Tertiary MyWay cards and concession bus fares are available for full time students attending university and CIT.

For information see the Student MyWay guide.

MyWay tips

  • Register your MyWay card to be able to check your balance online and to protect the balance if the card is lost, stolen or damaged.
  • Remember to tap off! You’ll save money by being charged the correct fare.
  • Get a 5% discount on fares by choosing autoload (direct debit) or BPAY to top up your credit.
  • Left your MyWay card at home? No stress. Ticket vending machines are located at all major bus interchanges, all light rail stops and at the airport.
  • Do not bend or puncture your card as this may damage the internal chip.
  • MyWay cards work through some wallets, purses and bags. Try it next time!
  • Do not expose your card to static electricity or extreme temperatures.
  • Hold your MyWay card over the reader for a little longer if you want to check your balance.
  • If your registered MyWay card has been lost, stolen, or damaged contact 13 17 10 during business hours.

For assistance contact 13 17 10 during business hours.

Application forms

Read more