Transitioning from MyWay to MyWay+


MyWay+ is here

MyWay+ is Canberra’s new public transport ticketing system. The system provides powerful journey planning, live service updates and more ways to pay.

MyWay+ provides an easy way to plan and pay for bus and light rail travel. This includes tapping on and off with Mastercard or Visa, MyWay+ travel card or digital ticket linked to the MyWay+ app. You can also establish a MyWay+ account which you can top up, track your transaction history, and link preferred payment options and any relevant concession status.

Old MyWay cards no longer work. If you want to use a new MyWay+ travel card you can either order it through your MyWay+ account or purchase it from a range of retail outlets.

Note: You need the card number on your old MyWay card to transfer your balance to a new MyWay+ account.

It’s time to get on board. Visit Tickets and MyWay+ for information including:

Installation of MyWay+ hardware

There is a small proportion of buses in the operational fleet which will not have MyWay+ hardware installed. Transport Canberra has made the decision to not install MyWay+ on buses scheduled for replacement by new, battery electric buses in the coming months.

If you board one of the buses without MyWay+ equipment installed, you will not be charged a fare for that particular trip. If you then board another bus or light rail vehicle on your journey, you must tap on and off as usual and will be charged a fare for the trip.

Transferring your old MyWay balance to MyWay+

You can transfer your old MyWay balance to MyWay+ through the MyWay+ account.

Watch our video tutorial on how to transfer your MyWay card balance to your MyWay+ account, or read the below text instructions.

You will need the card number on your MyWay card.

Follow the steps below to transfer your balance to MyWay+.

  1. Create a MyWay+ account if you haven’t already. Once you create an account you will need to verify your email. See setting up your MyWay+ account for help.
  2. Log in to your MyWay+ account with your username and password.
  3. In your account dashboard, select ‘MyWay balance transfer’ on the menu.
  4. Select 'Add Cards'.
  5. Input the nine digit number on your MyWay card in the 'Card Number' field.
  6. Select 'Fetch'. If you have funds on your MyWay card it will appear in the 'Transfer Balance' field.
  7. Select 'Submit' if you wish to proceed with the transfer.

Note: If your transfer status is showing as pending, please call 13 17 10 for further assistance.

There is no administrative cost for this service.

Once the transfer is complete, the balance from your MyWay card will appear in your MyWay+ account. You can now use your funds with the new system. The balance on your account can be used when using a MyWay+ travel card or the QR code in app ticket.

Balance can be transferred from up to 5 MyWay cards into one MyWay+ account.

If transferring more than one card's balance, you are required to retain all cards for 3 months for audit and fraud prevention measures.

MyWay refunds

You can apply for a refund of the full balance of your MyWay card by completing an online form.

There will be no administration charge applied for refunds from a MyWay card or for transferring funds to the new MyWay+ system.

MyWay+ concession information

MyWay+ allows you to apply your concession and pay for your travel with different payment methods.

Through the MyWay+ account you can link the payment options that are most convenient for you. These include:

  • Mastercard or Visa
  • Mastercard or Visa from the digital wallet on your mobile device or smart watch
  • MyWay+ pass, purchased through the new MyWay+ app
  • MyWay+ travel card, ordered through your MyWay+ account or purchased from a retail outlet.

When setting up a MyWay+ account you will be asked to register your concession type.

All concession holders must carry their proof of concession while travelling on public transport.

Until June 2025, ACT Seniors card holders can use their Seniors card as a flash card while travelling for free (60-69: off peak and 70 and over: at all times). After June 2025, all customers will be required to either create a MyWay+ account or use a MyWay+ travel card.


MyWay+ account sign in

Quick top up

Real time journey planner

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Related links

Video tutorials

Watch our series of video tutorials to learn how to use your MyWay+ account.

Support and assistance

If you require assistance or have further questions, call Transport Canberra on 13 17 10 during business hours. We also encourage our customers to complete our online feedback form for compliments and complaints.

Photos

MyWay+ branding on a bus

4 new payment options, smart phone, smart watch, debit and credit card

Video

We acknowledge the Ngunnawal people as traditional custodians of the ACT and recognise any other people or families with connection to the lands of the ACT and region. We acknowledge and respect their continuing culture and the contribution they make to the life of this city and this region.

To see how we are building stronger relationships with the Traditional Custodians of the ACT view the Reconciliation Action Plan.