MyWay+


MyWay+ a simple way to plan and pay coming your way

A simple way to plan and pay

MyWay+ is the next generation ticketing system which puts public transport services in one place, so you can choose what works best for you.

MyWay+ will provide you with more ways to pay for public transport and will introduce new digital platforms to plan your journey and access real-time information.

MyWay+ is expected to be implemented in November 2024. Keep using your MyWay card for now!

Project status

The program is well underway and is on track to be implemented in November 2024. Bringing MyWay+ to life represents a change in the way Canberrans use public transport. We will continue to give updates as the project progresses.

MyWay+ demonstration buses

The first of four MyWay+ demonstration buses have begun servicing the Canberra bus network. They are progressively learning our public transport network while generating community awareness of the upcoming transition to MyWay+.

Passengers can hop on and off a demonstration bus and enjoy a FREE ride* when one arrives at their stop. The buses are branded with MyWay+ imagery and passengers do not need to tap on or off during this period.

*Regular fares apply to connecting services.

Get ready for MyWay+

The switchover to MyWay+ is expected to be in November 2024. Until then, keep using your current MyWay card or a paper ticket from a ticket vending machine to pay for travel on Transport Canberra bus and light rail services. You can also:

*ACT Senior MyWay cards are pre-registered as a part of the online application process.

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MyWay+ features

MyWay+ is a next generation transport system which puts all public transport services in one place, so you can choose what works best for you. With MyWay+, you’ll always have a ticket in your pocket and personalised travel options at your fingertips.

It will be one of the most advanced ticketing systems in the world, offering benefits such as:

Simple payment options

  • Tap on and off bus or light rail using debit cards, credit cards or devices such as phones and smart watches. The cheapest fare will automatically apply.
  • Manage travel, concession and payment details through a secure account.
  • Balance transfers and refunds will be available for registered MyWay cards.
  • Continue to purchase paper tickets from ticket vending machines and physical MyWay+ cards from a greater number of retail agents across Canberra.

4 new payment options, smart phone, smart watch, debit and credit card

Real-time passenger information

  • Find accurate and reliable information on each bus and light rail service.
  • Subscribe to personalised messages and alerts such as service delays.
  • View passenger numbers on board each service.
  • Check if a bus has a bike rack.
  • View real time information online or through a mobile app.

Journey planning

  • Plan a journey across buses, light rail, cycling, walking, and in the future, e-scooters, rideshare and taxi.
  • Check accessibility options at stops, stations, paths and walkways.
  • Future tailored journeys based on cost, duration, carbon footprint and walking distance.

Stay up to date

Sign up to Transport Canberra’s weekly e-news and social media for regular updates as we transition to a new, exciting era of public transport.

Related links and media

Photos

MyWay+ branding on a bus

Changes to the combined ACT Seniors Card/TC MyWay card

When the new MyWay+ ticketing system goes live in November you will no longer be able to use the current combined ACT Seniors/TC MyWay card to tap on and off public transport. However, you should continue to use your current ACT Seniors Card to access other benefits, including discounts arranged through the Council on the Ageing (COTA) ACT. The only difference is that the side of the card with TC MyWay will become redundant.

The new MyWay+ system will allow you to travel on buses and light rail similar to how you do now but with more options for how you pay, including a range of simple ticketing options like tapping on with a bank card or smartphone via the MyWay+ app or digital wallet you can choose what works for you, or by using a travel card as you do today.

If you would like to continue to use a physical travel card, MyWay+ cards will be available from a greater number of retail agents, including the major supermarket brands. Concession can be applied at the time of purchase or alternatively be added through a MyWay+ account. Further details and instructions will be announced as the system ‘go live’ date gets closer.

ACT Seniors Card holders will still be entitled to the same concession travel discounts. This includes free travel for over 70s, and free off-peak travel for those aged between 60 and 70 working less than 20 hours per week.

Changes to MyWay+ for concession card holders

Support and assistance

In the coming months, Transport Canberra will provide in-person support for seniors at community events such as the ACT Seniors and Better Aging Expo in September to help with the transition to MyWay+. If you have any questions about seniors travel in the ACT please contact the Transport Canberra customer team on 13 17 10 during business hours.

Details about these community events will be published on the Transport Canberra social media and weekly e-news.

Ticket and payment options for concession holders

Transport Canberra’s new ticketing system uses account-based ticketing, this allows you to apply your concession and pay for transport with different payment methods.

Through the MyWay+ account you will be able to link various payment options, whichever is most convenient for you. This includes:

  • a debit/credit card
  • smart device, such as your smart watch
  • digital ticket purchased through the new MyWay+ app
  • new physical MyWay+ card.

You will just need to ensure you tap off with the same payment method you tapped on with.

When setting up a MyWay+ account you will be asked to select your concession type. Closer to the launch date, Transport Canberra will provide instructions on how to set up a MyWay+ account and ongoing support will be available to help you through this process.

Whether you choose to use a digital or a physical MyWay+ card, all concession holders must carry their proof of concession while traveling on public transport.

4 new payment options, smart phone, smart watch, debit and credit card

Frequently asked questions

Why do we need to change to a new system?

The current MyWay and NXTBUS systems have been in place since 2010 and 2014 respectively, are now outdated and won’t enable new technology improvements such as secure contactless payment technology.

MyWay+ will be available across both buses and light rail, providing Canberrans with some of the most advanced ticketing technology in the world.

When do you expect the new ticketing system, MyWay+, to become operational?

MyWay+ is expected to be fully operational in November 2024.

Will there be a fare free period to assist in the transition?

A critical milestone throughout the implementation of MyWay+ is the physical installation of new equipment across the Transport Canberra network and fleet.

This includes hardware like validators, driver consoles and ticket vending machines at stations and major interchanges, the light rail alignment.

Throughout this installation phase, which is expected to be during October to November, no fares will be collected from passengers.

Can I transfer my current MyWay balance to the new MyWay+ system?

Yes. Further details on how this process will work will be released in coming months however to enable a transfer of funds, customers will need to register their MyWay cards.

We encourage people to register their card now ahead of the balance transfer process. For more information visit the register MyWay page.

Transport Canberra is unable to process refunds or transfer balances for unregistered MyWay cards.

Please sign up to Transport Canberra’s weekly e-news or follow Transport Canberra on social media for updates.

Will I still be able to get a refund from my old MyWay card when the new system goes live?

Yes. Further details on how this process will work will be released in coming months. Please continue to use your MyWay card on bus and light rail services. In the interim, people are encouraged to register their existing MyWay card*. This will allow for a smoother refund process. Transport Canberra is unable to processes refunds or transfer balances for unregistered MyWay cards.For more information visit the register MyWay page.

*ACT Senior MyWay cards are registered as a part of the online application process.

Can I still use a physical card rather than my device, credit or debit card?

Yes. MyWay+ cards will be sold from a greater number of retail agents, including the major supermarket brands. Details will be announced as the system ‘go live’ date gets closer.