Health Care or Pension cardholders (issued by the Australian Government)


MyWay+ update

We are continuing to roll out updates to the MyWay+ system. Please make sure you have the latest version of the MyWay+ app so that QR code scanning and journey planning are easier. For more information see the MyWay+ update. If you have feedback please call 13 17 10 or complete a feedback form.



On this page:

As a Health Care Card or Pension Card holder, you’re entitled to free off-peak travel. To travel during peak hours (weekdays before 9:00 am and 4:30 pm - 6:00 pm), you will need to pay a discounted concession fare.

All concession holders must carry their proof of concession while travelling on public transport.

MyWay+ guide for people with a Health Care or Pension Card

Option 1: Create a MyWay+ account

A MyWay+ account offers personalised and convenient travel management. In your MyWay+ account, you can:

  • order a free MyWay+ travel card
  • transfer any current MyWay travel credit
  • use a MyWay+ travel card or contactless payment method such as Mastercard or Visa card, linked to your MyWay+ account (even when your travel is free)
  • register a concession for discounted or free travel
  • view your travel and transaction history
  • customise your real time journey notifications in the MyWay+ app.

Create a MyWay+ account

Option 2: Using a MyWay+ card anonymously

You have the option of getting a new MyWay+ travel card and travel anonymously without a MyWay+ account.

You will need to add travel credit to the card for when you travel during peak hours.

MyWay+ travel cards are available from MyWay+ retail outlets.

To add travel credit to your MyWay+ travel card, if you choose to travel in peak, you have the following options:

Concession information

For general information see concessions or select an option below.

Eligible concessions for travel on buses & light rail DVA gold card: Concession fares apply to the card holder at all times. Cards marked with TPI or EDA are entitled to free travel. Their companion or carer also travels free. Companion card: Concession fares apply to the card holder at all time. Companion or carer travels free. Passes permanent impairment and TPI travel passes: Free travel entitlement applies to card holder at all times, including free travel for an attendant if required. Health care card: Concession fares apply to the primary card holder at all times. Seniors card: Concession fares apply to ACT or interstate seniors card holders at all times. ACT card holders over the age of 70 travel free. Act services access card: Concession fares apply to the card holder at all times. Digital concession card: Pension & Health Care Cards displayed on mobile devices provide concession eligibility for the primary card holder listed. Pension card: Concession fares apply to the primary card holder at all times. Student ID: CARD All student Identification cards must be for institutions within Australia. Primary & High School students are eligible for concession fares at all times. Tertiary students must show ID with full time status. Children Aged 5 & under who are not attending school travel free.

Register your concession in your MyWay+ account

Register your concession in your MyWay+ account to receive the correct fare, including discounted or free travel. Check your concession eligibility above.

You can select your concession type when setting up your MyWay+ account. If you already have a MyWay+ account, you can update your concession status. To do this, select ‘Register concession’ on the menu. Select ‘Concession’ under Fare Type, and then ‘select your concession type’ from the list. Press the ‘Submit’ button.

In your MyWay+ account you can link various methods to tap on and off. Link a contactless payment method (Mastercard or Visa) or a MyWay+ travel card so you receive the correct fare discounts (or free travel) no matter what method you tap on and off with.

You can also order a MyWay+ travel card through your MyWay+ account. Once you set up your account, you can set your concession and order a travel card which will have your concession applied.

You will receive an email reminder to update and revalidate your concession 15 days before your concession expires. Accounts where concessions are not revalidated will revert to a standard adult account.

See concession expiry below for more information.

Watch our series of video tutorials to learn how to:

  • set up your MyWay+ account
  • register for a concession
  • order a MyWay+ travel card
  • link a contactless payment method.

Apply your concession to your MyWay+ travel card

You can order a MyWay+ travel card through your MyWay+ account. Once you set up your account, you can set your concession and order a travel card which will have your concession applied.

Alternatively, you have the option of getting a new MyWay+ travel card and travelling anonymously without a MyWay+ account. You will need to add travel credit to the card for when you travel.

MyWay+ travel cards are available from MyWay+ retail outlets. Proof of concession will need to be presented at time of purchase.

To add travel credit to your MyWay+ travel card you can:

All concession holders must carry their proof of concession while travelling on public transport.

Concessions are set to expire based on predefined time periods. See concession expiry below for more information.

Concession expiry

Important: Concessions are set to expire based on predefined time periods. If you have a MyWay+ account you will receive an email 15 days before your concession is set to expire, reminding you to update or revalidate your concession. Your account will revert to a standard adult account if the concession is not revalidated.

Concession expiry periods:

  • Student (primary and secondary): 31 December of the year of purchase*.
  • Tertiary: 31 March of the year following purchase.
  • Senior: 3 years from the date of validation, including seniors over 70.
  • Pension concession: 1 year from the date of purchase.

*Will be extended to 31 December 2025 initially to help with the transition.

For further assistance or detailed instructions, please call 13 17 10 during business hours.


MyWay+ account sign in

Quick top up

Real time journey planner

black button for Apple App storeblack button for Google App store

Related links

Video tutorials

Watch our series of video tutorials to learn how to use your MyWay+ account.

Support and assistance

If you require assistance or have further questions, call Transport Canberra on 13 17 10 during business hours. We also encourage our customers to complete our online feedback form for compliments and complaints.

We acknowledge the Ngunnawal people as traditional custodians of the ACT and recognise any other people or families with connection to the lands of the ACT and region. We acknowledge and respect their continuing culture and the contribution they make to the life of this city and this region.

To see how we are building stronger relationships with the Traditional Custodians of the ACT view the Reconciliation Action Plan.