Transport Canberra is aware that some customers have been charged fares on Friday 3 October 2025 despite Fare free Friday being in place.

A technical issue has been identified and this is no longer occurring. Refunds are taking place and are being processed automatically.

Please be aware that refunds may take between 1-3 days depending on your bank.

We apologise for any inconvenience this may have caused.

If you believe your automatic refund has not processed and wish to follow up with Transport Canberra, please call 13 17 10.