Cancel or replace MyWay

If your registered MyWay card has been lost, stolen or damaged contact 13 17 10 during business hours to cancel your card. This will ensure that your travel credit is protected, so it can be applied to a new card for your use.

Purchase a new MyWay, ensure it is registered, then arrange a balance transfer:

• contact 13 17 10 during business hours or
• complete an online feedback form with your request.

Refunds and balance transfers

Refunds or balance transfer requests are only available for registered MyWay cards.

By completing the Application for balance transfer/refund form, you can:

• apply to transfer the balance of a registered MyWay value to another person's registered MyWay card
• apply for a refund of the full balance of a registered MyWay card, subject to payment of an administrative fee (note, partial refunds are not permitted)
• apply for a refund on behalf of a school student as the card holder’s parent or guardian.

See the Application for balance transfer/refund form for administrative fees and full conditions.

MyWay cards will be cancelled after the balance transfer or refund has been processed.

Where a refund is approved, it will be provided in the form of direct electronic credit into the applicant's nominated bank account or by cheque. Cash refunds will not be provided.