Household travel survey

Who is collecting your information

Ipsos has been engaged to conduct the ACT and Queanbeyan-Palerang Household Travel Survey on behalf of the ACT Government City and Environment Directorate and Queanbeyan-Palerang Regional Council.

Purpose of the survey

The survey is being conducted to understand household travel patterns and to inform transport planning, policy development, service delivery, research, modelling, and related government decision-making.

Voluntary participation

Participation is voluntary. You do not have to participate or provide personal information. However, if you choose not to provide some or all of the requested information, Ipsos may be unable to include your response in certain aspects of the survey analysis or contact you about your response if follow-up is required.

What information may be collected

The personal information collected may include survey responses, household and travel information, demographic information, contact details required for survey administration, and other information reasonably necessary to conduct, analyse and report on the survey.

How Ipsos will use the information

Ipsos will collect, use, and manage this information for the purposes of administering the survey, contacting participants where necessary, analysing responses, preparing reports, and producing de-identified or aggregated survey outputs.

Reporting of survey findings

Survey findings will be provided to the ACT Government City and Environment Directorate and Queanbeyan-Palerang Regional Council in de-identified or aggregated form, unless otherwise stated.

Survey findings will be reported and published in a way that does not identify individual participants.

De-identified and aggregated information

De-identified or aggregated survey information may be retained and used for transport planning, policy development, research, reporting, modelling, and related government purposes.

Reasonable steps will be taken to minimise the risk of individuals being re-identified, particularly where survey information includes travel patterns, household composition, locations, trip times, destinations, or demographic information.

Storage, access, and processing

Personal information collected through this survey will be stored, accessed, and processed within Australia.

Disclosure of information

Personal information may be disclosed to contracted service providers engaged to assist with survey administration, data management, analysis, reporting, or related project activities.

Personal information may also be disclosed where required or authorised by law.

Applicable privacy frameworks

Personal information handled by or on behalf of the ACT Government City and Environment Directorate will be managed in accordance with the Information Privacy Act 2014 (ACT) and the Territory Privacy Principles.

Personal information handled by or on behalf of Queanbeyan-Palerang Regional Council will be managed in accordance with the privacy framework applicable to NSW local councils, including the Privacy and Personal Information Protection Act 1998 (NSW) and, where relevant, the Health Records and Information Privacy Act 2002 (NSW).

Where applicable, Ipsos may also have obligations under the Privacy Act 1988 (Cth).

Retention and disposal

Identifiable personal information will be retained only for as long as required to administer the survey, undertake analysis, prepare reports, complete quality assurance, and meet applicable contractual, audit or records management requirements.

Once it is no longer required, identifiable personal information will be returned, deleted, destroyed or de-identified in accordance with applicable privacy, contractual and records management requirements.

Access, correction, and privacy complaints

You may request access to, or correction of, your personal information.

You may also make a privacy complaint if you are concerned about how your personal information has been handled.

For survey-related privacy enquiries, access or correction requests, or privacy complaints, please contact: cedprivacy@act.gov.au

Further information about Ipsos’ handling of personal information is available at: https://www.ipsos.com/en-au/privacy-aus

Questions about the survey

For questions about the survey, please contact Ipsos on: 1800 071 219

The survey is being conducted for the City and Environment Directorate and the Queanbeyan-Palerang Regional Council by the Ipsos Travel Survey Team.

The survey aims to better understand how people move around the ACT and Queanbeyan-Palerang region in their day-to-day lives. This includes information about where people travel, how they travel, when they travel and the reasons for their trips.

The findings will help guide future transport planning and support decisions about roads, public transport and other community infrastructure to meet the needs of our growing region.

The survey starts with a few questions about your household and the people who live there.

You'll then be asked to tell us about your travel and activities on a specific Travel Day shown in the survey. Your feedback will help shape future transport planning for our community.

People travel in different ways and for different reasons. To make sure the survey reflects the diverse experiences of our community, it's important that we hear from people of all ages, backgrounds and household types.

Along with questions about travel, we ask for information such as age, gender, employment status and household income. This helps us understand whether the survey reflects the broader community and ensures that a range of experiences and travel needs are represented.

Your responses will be combined with those from other households and analysed only at an overall level. Survey results will also be compared with previous 2017 and 2022 Census data to help ensure the findings are representative of the wider ACT and Queanbeyan-Palerang community.

We understand that some people, such as bus drivers, taxi and rideshare drivers, delivery drivers and truck drivers, spend much of their working day on the road. Because recording every work-related trip would be difficult and time-consuming, we ask professional drivers to record only their personal travel, including trips between home and work. If travelling is not your main occupation but you occasionally travel as part of your job – for example, to attend meetings, visit clients or undertake site visits – please include these work-related trips when recording your travel for the day.

Households have been selected at random from a current list of residential addresses across the ACT and Queanbeyan-Palerang region. This means that no individual person was chosen to participate in the survey. Instead, your household was selected as part of a random sample designed to represent the broader community.

By taking part, you help ensure that the travel experiences and needs of people in your area are reflected in the survey findings.

We want to understand the travel experiences of everyone who takes part in the survey. Whether you travel frequently, occasionally, or not at all, your response is valuable and helps us build an accurate picture of how people move around our community.

The survey covers all forms of travel, including driving, public transport, walking, cycling, motorbike travel and other transport options.

On your designated Travel Day, please record what actually happened, even if it was different from your usual routine. This might mean that you:

• did not leave home at all
• only made one or two trips
• travelled throughout the day and made multiple trips.

Every response helps us better understand the diverse travel patterns and needs of people across the ACT and Queanbeyan-Palerang region.

A member of the Ipsos Travel Survey team may visit your household to explain the survey and answer any questions you have. If no one is home, information about the survey will be left for you.

If your household is selected to participate, you'll be asked to provide some basic household information and record the travel and activities of household members on an assigned Travel Day, even if no travel took place on that day.

By taking part, you'll help us better understand the transport needs of our community and support future planning and investment in roads, public transport, walking and cycling networks across the region.

If you have any questions about the survey, please contact the Ipsos Travel Survey Team on 1800 071 219 (free call) or email them at ACTHTS@ipsossurveys.com.au