MyWay is the smartcard ticketing system for convenient, easy travel on light rail and buses. Fares are discounted when passengers tap on and off at the start and end of their journey.
When you purchase and use a MyWay card, you are agreeing to the conditions.
About MyWay
MyWay smartcard technology enables a money value and/or travel entitlements to be stored on the card. It’s a reusable card that remains valid for two years from the date of the last travel.
Using MyWay on Transport Canberra services
Remember to tap on and off as you enter and exit the bus. On light rail vehicles you must tap on prior to boarding and tap off when departing light rail vehicles.
You can tap on with your MyWay card by holding your card to the validator located at the front of the bus and at each light rail stop.
You will hear a beep accompanied by one of the following screen notifications:
🟢 Green = tapped on
🟡 Yellow = tapped on, additional charge applies*
🔴 Red = the card is invalid, expired, blocked or has insufficient credit
Make sure you tap off when you get off the bus or light rail so you are charged the correct fare. The MyWay card reader will only let you tap off once you arrive at a stop.
*Failure to tap off after a trip will result in an additional charge being applied.
If the reader is not working on a bus service please notify the driver. If the ticket validator is not working on a light rail platform look for an alternate validator on the platform or call 131710 to advise of your failure to tap off.
If you have tapped on to a bus and change your mind before it leaves the bus stop, please note the time, location and bus number before phoning 13 17 10 or competing an online enquiry to request reimbursement of the fare. If you have tapped on to a ticket validator on a light rail platform and change your mind, simply tap off your MyWay card at the validator.
Viewing your transaction balance
To view the transaction or your MyWay card balance when you enter or exit the bus, hold your MyWay card over the card reader as long as is required to view the on-screen display. Similarly you can view you MyWay card balance at the ticket validators on the light rail platforms.
You can top up your MyWay card and check your balance at the ticket vending machines located at major bus stations and light rail platforms.
You can also check your balance online if your MyWay card is registered.
Taking care of your MyWay
Your MyWay is valuable, so should be looked after.
- Register your MyWay to protect the balance in the event it is lost, stolen or damaged.
- If your MyWay is lost or stolen, phone 13 17 10.
- Do not bend or puncture the card as this may damage the internal antenna or microchip.
- Do not expose the card to heat.
- Keep it separate from other cards such as credit cards and building access cards.
Using another MyWay card
MyWay cards can be used by anyone, but only one person can use a card at a time. If two or more people are travelling together, each person must have a separate MyWay card. Remember, applicable concessions must be carried at all times.
