In a life threatening emergency dial Triple Zero (000)

In a life threatening emergency dial Triple Zero (000)
ACT Public Hospitals

Canberra Hospital

5124 0000


Calvary Hospital

6201 6111

Mental Health

Call Mental Health Triage on

1800 629 354

(free call except from mobiles or public phones) or

6205 1065

Poisons Hotline

For a poison emergency in Australia call

131126

Drug and Alcohol Help Line

The Drug and Alcohol Help Line is available 24-hours, 7 days a week on

5124 9977

Health Protection Service

For after hours urgent public health matters including environmental health, radiation safety, food poisoning and communicable disease management phone:

(02) 6205 1700

healthdirect

24 hour health advice

1800 022 222

ACT State Emergency Service

Emergency help
during flood or storms

132 500

Get MyWay


Supporting our community: COVID-19 (Coronavirus) important details

Access Canberra is open but operating with reduced hours, staff and with limits on the number of customers in the service centres to keep people safe. Please view the Access Canberra website before you visit a location to find an online services and changes to opening hours.

Our community is encouraged to transact with us digitally online. You can do over 450 services and transactions any time online through the Access Canberra website. If you are thinking of visiting a Service Centre, it is a good idea to call first on 13 22 81. Staff will likely be able to do the transaction for you over the phone and save you a visit.

For more information on COVID-19 see the ACT Government's Coronavirus website. You can also call the national Coronavirus Health Information Line on 1800 020 080.Let’s work together to support our community’s safety.

You can purchase MyWay:

MyWay fares vary depending on any applicable concessions. Check your MyWay concession eligibility.

If you don’t buy MyWay online, remember to register your MyWay card when you receive it to protect your travel balance.

Ticket Vending Machine

Ticket vending machines are located at all light rail stops and the City, Woden, Tuggeranong, Westfield and Gungahlin bus interchanges. You can purchase adult and concession single trip ticket or daily ticket at the TVM. A single trip ticket includes a free 90-minute transfer period. Daily tickets allow unlimited travel until the last service from the day of purchase. All tickets are valid for travel on light rail and buses.

MyWay for seniors

COTA ACT manages Seniors Cards in the ACT, which are combined with Transport Canberra MyWay cards - one card allows for public transport access, and a range of Seniors Card discounts and services.

Canberrans aged 60 and over, who meet eligibility requirements, will be entitled to an ACT senior’s card. Before you apply for a card you can check your eligibility and what documentation will be required by visiting COTA website.

The ACT Seniors MyWay Card is a dual card that allows seniors access to free off peak travel on Transport Canberra services. You can load your ACT Seniors MyWay with travel credit at a MyWay retail agent or at a Ticket Vending Machine. The vending machine will also show you your current balance. Visit our MyWay top up page to find your closest location.

Apply for your ACT Seniors MyWay Card

You can apply easily online using the Online Seniors MyWay Card application form.

Or, you can download, print and return the Seniors MyWay Card Application form [PDF].

Once your application has been processed you can expect to receive your card in 7 business days. If you wish to travel on a Transport Canberra service whilst waiting for your card you can use your electronic receipt to receive your transport concession for 14 days or until your seniors card arrives in the mail. You will have to show this to the bus driver or light rail staff member if asked.

If you require assistance filling out the online form or if you are not able to complete an application online, you can contact COTA ACT (02) 6282 3777 (BH) or our MyWay Administration Office, (02) 6207 7711 (BH).

For further information or for MyWay enquiries please call the MyWay Administration Office (02) 6207 7711 (BH).

Interstate Seniors MyWay Card

Seniors Card holders from other states and territories in Australia can apply for an Interstate Seniors MyWay travel card using the Interstate Online Seniors MyWay Card application form. It is best to apply prior travelling to the ACT as you will need to allow 10 days for postage of your card.

Interstate Senior MyWay card holders receive the same concession fare as ACT Seniors and MyWay pension card holders and are able to travel for free during off peak times as part of an ACT Government trial. Interstate card holders are not eligible for the over 70s free travel.

Interstate Seniors Card holders already in Canberra, can obtain a MyWay travel card from the Canberra and Region Visitors Centre, National Exhibition Centre, Regatta Point. You will be required to show you Seniors Card from your state of residence.

Interstate Seniors Card holders can also purchase a cash concession fare ticket from a Ticket Vending Machine located at all major Bus Interchanges and on the Light Rail platforms. You will need to show your seniors card from your state of residence, if requested.

For further information or for MyWay enquiries please call the MyWay Administration Office (02) 6207 7711 (BH)

Free off-peak MyWay travel trial

As part of an off-peak trial, eligible senior and concession MyWay card holders travel for free between 9am and 4.30pm and after 6pm weekdays, plus all day Saturday, Sunday and on public holidays.

Find out more about eligible concessions.