In a life threatening emergency dial Triple Zero (000)

In a life threatening emergency dial Triple Zero (000)
ACT Public Hospitals

Canberra Hospital

5124 0000

Calvary Hospital

6201 6111

Mental Health

Call Mental Health Triage on

1800 629 354

(free call except from mobiles or public phones) or

6205 1065

Poisons Hotline

For a poison emergency in Australia call


Drug and Alcohol Help Line

The Drug and Alcohol Help Line is available 24-hours, 7 days a week on

5124 9977

Health Protection Service

For after hours urgent public health matters including environmental health, radiation safety, food poisoning and communicable disease management phone:

(02) 6205 1700


24 hour health advice

1800 022 222

ACT State Emergency Service

Emergency help
during flood or storms

132 500

Get MyWay

Supporting our community: COVID-19 (Coronavirus) important details

To support future service delivery planning arrangements for our community, Access Canberra has closed the Gungahlin and Tuggeranong Service Centres from 5 pm 31 March 2020 to 9 am 6 April 2020. Belconnen and Woden Service Centres will still be open from 9 am to 5 pm. The Civic Shopfront remains closed.

Our community is encouraged to transact with us digitally online. You can do over 450 services and transactions any time online through the Access Canberra website. If you are thinking of visiting a Service Centre, it is a good idea to call first on 13 22 81. Staff will likely be able to do the transaction for you over the phone and save you a visit.

For more information on COVID-19 see the ACT Government's Coronavirus website. You can also call the national Coronavirus Health Information Line on 1800 020 080.Let’s work together to support our community’s safety.

You can purchase MyWay:

MyWay fares vary depending on any applicable concessions. Check your MyWay concession eligibility.

If you don’t buy MyWay online, remember to register your MyWay card when you receive it to protect your travel balance.

Ticket Vending Machine

Ticket vending machines are located at all light rail stops and the City, Woden, Tuggeranong and Gungahlin bus interchanges. You can purchase adult and concession single trip ticket or daily ticket at the TVM. A single trip ticket includes a free 90-minute transfer period. Daily tickets allow unlimited travel until the last service from the day of purchase. All tickets are valid for travel on light rail and buses.

MyWay for seniors

COTA ACT manages Seniors Cards in the ACT, which are combined with Transport Canberra MyWay cards - one card allows for public transport access, and the Seniors Card discounts and services. If you are over 62, a permanent resident of the ACT and working 20 hours or less each week you are eligible for an ACT Seniors Card. For further information ACT Seniors card.

*Please note: In November 2019, the ACT Government announced the eligibility age for ACT Seniors Cards will be reduced to 60 years. This change will come into effect on 1 July 2020.

You can apply for a co-branded ACT Seniors/MyWay card at:

Interstate Seniors MyWay Card

Seniors Card holders from other states and territories in Australia can apply for an Interstate Seniors MyWay card.

Interstate MyWay card holders receive the same concession fare as ACT Seniors and MyWay pension card holders and are able to travel for free during off peak times as part of an ACT Government trial. Interstate card holders are not eligible for the over 70s free travel.

Interstate Seniors Card holders can also show the bus driver their Seniors Card and purchase a cash concession fare.

Interstate Seniors MyWay cards can be applied for in advance from COTA ACT.

To apply, please email or with your name, date of birth and address, and include a scanned copy of your Seniors Card and Drivers Licence / Proof of Identity card. An Interstate Seniors MyWay card will then be mailed to you.
Please allow up to 10 business days to receive your card.

For Seniors Card holders already in Canberra, Interstate Seniors MyWay Cards can be obtained from:

Free off-peak MyWay travel trial

As part of an off-peak trial, eligible senior and concession MyWay card holders travel for free between 9am and 4.30pm and after 6pm weekdays, plus all day Saturday, Sunday and on public holidays.

Find out more about eligible concessions.