Flexible bus service

About the Flexible Bus Service

The Flexible Bus Service operates in five zones to help Canberra residents, such as the aged or people with mobility difficulty, to get from their home to local community locations such as hospitals, shopping centres and medical centres. The service is provided by a fleet of wheelchair accessible mini-buses.

Eligibility is assessed on a case-by-case basis with consideration given to:

• people aged 70 or over
• Disability Pension Card holders with mobility difficulty
• people impacted by a permanent or temporary disability that prevents them from accessing regular route services
• holders of a Vision Impaired (VIP), or Total and Permanently Incapacitated (TPI) travel pass.

Carers with a valid carers card are also welcome to travel – please let the operator know at time of booking.

Make a booking

Booking hours are 8:00 am to 4:30 pm Monday to Friday and must be made two business days prior to travel.

To book the bus:

• phone 6205 3555 or email fbs@act.gov.au and provide your details
• advise if you’ll have an accompanying carer
• if you are a new registration, have a Disability Pension Card and are under 70 years old, make sure you have the card number handy.

Operating hours

Services operate Monday to Friday, 9:30 am to 11:30 am and 1:00 pm to 1:30 pm. They do not operate on weekends, public holidays or public service shutdown periods. If you are booking for a medical appointment please make sure you tell the operator at the time of the booking so they can schedule the travel time accordingly.

Zone map

Click on the map to view full screen. If you have difficulty viewing the map please contact 13 17 10.