Aboriginal and Torres Strait Islander bus service


About the Aboriginal and Torres Strait Islander Community Bus Program

The Aboriginal and Torres Strait Islander Bus Program helps Aboriginal and Torres Strait Islander people connect with community, culture and services across the ACT and surrounding region.

The service is provided by Transport Canberra and is also known as the Community Bus Program.

Who can use the service?

The Community Bus is available to Aboriginal and Torres Strait Islander people living in and around Canberra. The service is intended to support:

Transport options

Local service

This service is available to community members who have limited access to transport. School travel is not included.

You can request transport to and from locations within the Canberra region.

Self-drive minibus

This option is available for groups that need transport to attend community events and activities.

Eligible community members can borrow a minibus for local and regional travel for up to 7 days, subject to vehicle availability and the program’s terms and conditions. A copy of the driver licence of the nominated driver must be provided when making a booking request.

Make a booking request

Due to limited availability, please submit your booking request at least 7 days before your travel.

To make a request, please read the relevant Terms and conditions, Driver agreement and Privacy policy, and complete the relevant form:

For assistance with a booking request:

Operating hours

The Community Bus Program office is open Monday to Friday, 8 am to 4 pm. The office is closed on weekends, public holidays and ACT Government shutdown periods.

Before you travel

Please read before submitting a booking request (you will be asked to complete and sign the Driver agreement on the day of travel):

Terms and conditions for using a Self-drive minibus

The Application Form for use of the Community Bus by an Aboriginal and Torres Strait Islander Group (the Application), these Community Bus – Aboriginal and Torres Strait Islander Group Use Terms and Conditions (Terms and Conditions), and the Community Bus –Aboriginal and Torres Strait Islander Group Use Driver Agreement (Driver Agreement), collectively referred to as the Agreement, form the agreement by the nominated driver to the Terms and Conditions for the hire of a Transport Canberra (TC) Community Bus on behalf of an Aboriginal and Torres Strait Islander community group for use by the Aboriginal and Torres Strait Islander community group.

The Privacy Statement and Driver Agreement form part of these Terms and Conditions.

Please read the Terms and Conditions, Privacy Statement and Driver Agreement before signing this document.

By entering into this agreement, you, the driver, acknowledge and agree that you understand your obligations as a driver of a TC Community Bus, as set out in the Agreement, and agree that TC can recover any costs incurred if the Agreement is not adhered to.

Terms and Conditions of Use

  1. The TC Community Bus available under this Agreement shall only be used for the purposes of providing community transport services to the local Aboriginal and Torres Strait Islander community within the ACT.
  2. No private use of the TC Community Bus is permitted outside of the agreed guidelines.
  3. TC may approve use outside of the ACT region on a case-by-case basis, depending on the nature of the request and demand for the use of the bus at the time of the request.
  4. The TC Community Bus will be available for a maximum seven days at a time, other times would be by negotiation.
  5. The keys can be collected between 8am and 4pm, Monday to Friday, from the Flexible Transport Office at the Woden Bus Depot in Phillip. Collection of the keys or the TC Community Bus outside these hours can be arranged with prior notice; please allow three working days for this to be organised. The Keys are the driver’s responsibility and must be safeguarded at all times.
  6. Applications for the use of TC Community Bus by the Aboriginal and Torres Strait Islander Community Group must include a copy of the nominated driver’s valid driver’s licence and be submitted at least seven days prior to travel, to enable endorsement of the request.
  7. Drivers should follow the instructions contained in the Driver Information Card or Kit provided with each vehicle.
  8. Fuel should be obtained from approved Ampol and Woolworths outlets or participating service stations using the fuel card allocated to the TC Community Bus.
    1. An accurate odometer reading must be recorded each time the vehicle is fuelled. This information is used to monitor fuel usage.
    2. The filling of containers or the purchase of extra items other than specific vehicle products is not permitted and may be regarded as fraud.
    3. Any loss or theft of a fuel or fuel cards is to be reported to Transport Canberra and City Services Fleet Manager within 24 hours by contacting 02 6205 2121. Leave a message if unattended.
  9. Drivers must report any break downs, incident, or accident involving the TC Community Bus to:
    • During business hours within the ACT – The TC Flexible Transport Office on 02 6205 3555 as soon as practicable.
    • Outside of hours or outside of ACT – TCCS SG Fleet on 1800 009 082 for assistance.
  10. Drivers are personally responsible for any breaches of the road transport legislation while they are in control of the TC Community Bus.
    1. All traffic infringements are the responsibility of the nominated driver.
  11. Damage caused to the TC Community bus by a deliberate act or negligence by drivers or passengers is not covered by insurance. All repairs and associated costs will be the responsibility of the nominated driver. This includes repairs of third-party vehicle and/or structural repairs to damaged infrastructure.
  12. The driver and passengers are not permitted to smoke or consume alcohol on or near the TC Community Bus.
  13. Passengers must not take an animal on the TC Community Bus unless:
    1. it is an assistance animal.
    2. it is a companion animal that is suitably confined in a box, or other pet approved container. Approval for companion animals to travel on board must be obtained from the TC Flexible Transport Office on 02 6205 3555 prior to travel and is at the discretion of Transport Canberra.
  14. Only the authorised driver(s) are permitted to drive the bus.
Driver agreement (required for Self-drive minibus) 

As the nominated driver for Aboriginal and Torres Strait Islander group use of the Transport

Canberra (TC) Community Bus, I ________________________________________ agree that I:

  • Have read the TC Community Bus – Aboriginal and Torres Strait Islander Policy, the Terms      and Conditions of Use, Privacy Statement, and Driver Agreement.
  • Agree to, and will comply with, the TC Community Bus – Aboriginal and Torres Strait Islander Policy, the Terms and Conditions of Use, Privacy Statement, and Driver Agreement.
  • Hold an appropriate and valid vehicle licence and will always abide by the Road Rules.
  • Understand, I am liable for any infringements issued to the TC Community Bus during the hire period and consent for my details to be provided to the statutory authority who has issued the infringement if required.
  • Am familiar with the safe operation of the vehicle, fuel variants/types used, all accessories and controls. I understand that if I accidently use the incorrect fuel type, I am not to start the vehicle and am to refer to the driver information kit within the vehicle for support in what to do.
  • Will behave in a courteous manner at all times during the hire period.
  • Will inspect the bus prior to each boarding, and report any damage, defects, or faults (including any equipment) to the TCCS Fleet Manager, as soon as possible, prior to departure, or leave a message if unattended.
  • Ensure the safe and efficient operation of the vehicle, and that any cargo is properly secured, guaranteeing the security of the vehicle is not compromised.
  • Will report vehicle accidents (irrespective of the level of damage) to the Flexible Transport Office as soon as practicable, or leave a message if unattended, and to the Police within 24 hours. I understand that my details may be required to be provided to a third party or an insurer in relation to claim in the event of an accident.
  • Will ensure that smoking or the consumption of alcohol is not permitted on or near the TC          Community Bus.
  • Ensure that the bus is not to be used for any purpose other than the use’s permission was given for.
  • Will return the TC Community Bus washed, the inside clean and with a full tank of fuel. Failure to comply with this requirement could incur a cost as well as a decline of future requests.
Privacy policy 

Transport Canberra must follow the Territory Privacy Principles when handling your personal information. The Territory Privacy Principles are outlined in the Information Privacy Act 2014 Privacy Policy  (the Act). You can also view the Transport Canberra and City Services Information Privacy Policy on the TCCS website.

At all times, Transport Canberra and City Services only collects personal information that is reasonably necessary for, or directly related to, one or more of our functions or activities. The types of personal information collected by Transport Canberra, including how it may be collected, handled or used, is detailed in Transport Canberra privacy policy which can be found on the Transport Canberra website: www.transport.act.gov.au/privacy

When collecting or using your personal information, we will generally take all reasonable steps to notify you of your rights under the Transport Canberra and City Services Privacy Policy. There may be exceptions however, where we are required by law to collect or disclose this information without your consent. The Transport Canberra City services Privacy Policy sets out common situations where we are required to collect or share your personal information with law enforcement, other public authorities, or overseas recipients.

In accordance with the Community Bus – Aboriginal and Torres Strait Islander Group Use Policy and Terms and conditions, the collection of personal information is reasonably necessary for the hire of the Community Bus to ensure the driver of the bus has an appropriate, current driver’s licence.

In case that an infringement has been issued to the TC Community Bus during the hire period or if the TC Community Bus is involved in an accident during the hire period, the personal information may be disclosed to a regulator, police, or an insurance company.

If you would like to access or correct your personal information held by Transport Canberra and City Services, or have a complaint regarding our handling of your personal information, please email: TCCS.GBSGGovernance@act.gov.ay or phone: 02 6205 5187.

TCCS is committed to making its information accessible to as many people as possible. The Privacy Policy is available as a printed document, an accessible PDF, and in Word by contacting the above email address or phone number.

Community bus
Community bus