All Transport Canberra buses are wheelchair accessible. We also offer the following programs to support people with additional needs.
Programs
Vision impairment
We offer free travel for vision impaired passengers and their attendant. To apply please complete the Vision impaired travel pass application form (PDF 144.8 KB) or call (02) 6207 7711.
Our bus interchanges and frequently used bus stops have tactile paving and audio announcements. Some of our bus stop number plates are in Braille.
Guide dogs are allowed on buses.
You can order a bus hailing kit from Vision Australia, Canberra Blind Society and Guide Dogs Australia. The kit has a clear plastic pouch with 3 slots and a set of numbered inserts, which used together display the required bus route number to bus drivers. The inserts have large, raised print and Braille.
For more information please contact us.
Permanent disability (total permanent impairment)
We offer free travel for holders of a Person with Permanent Impairment ID card. This includes attendants if required.
To apply for a Person with Permanent Impairment (TPI) ID card call 13 17 10.
Assistance animals
Assistance animals such as guide dogs are welcome on public transport. They do not require any special accreditation, ID or harness. The animal must be appropriately trained as an assistance animal and meet hygiene and behaviour standards. For more information see bus policies.
Wheelchairs and disability aids
All Transport Canberra buses are wheelchair accessible. They have an extendable ramp and a wide front entrance. There is also space in the bus to accommodate wheelchairs or prams.
The carriage of wheelchairs and disability aids must be undertaken in a way that ensures the safety of everyone on board the bus.
Wheelchairs and disability aids must meet the following requirements to be brought on buses:
- size and weight:
- weigh less than 300 kg (including the aid, occupant and assistant it applicable)
- fit within a 130 cm by 80 cm space
- maximum 75 cm width.
- manoeuvrability:
- turn 180 degrees within an area 207 cm by 154 cm
- cross a horizontal gap up to 4 cm wide
- mount a vertical rise (bump) up to 12 mm
- cross grating gaps up to 13 mm wide and 15 cm long
- climb a 1:14 grade ramp unassisted and a 1:4 grade ramp with assistance
- climb a 1:8 grade unassisted if the ramp is less than 152 cm long.
- seating and accessories:
- high backrest or head support securely fastened with any metal crossbar effectively padded
- hard trays removed and stored securely (note fire/flame retardant foam trays do not need to be removed)
- special seating securely fastened to the wheelchair frame.
More information
Tips for planning and travelling on the bus
Tips for planning and travelling on the bus
Please use our journey planner, timetables and interchange maps to plan your travel on public transport.
Visit tickets and MyWay+ for payment information. If you are eligible for discounted or free travel see concessions.
Please flag the bus as it approaches and ask the bus driver if you need the bus or ramp to be lowered.
Remember to tap on and off with MyWay+. Card readers are positioned at a relatively low height to support mobility access requirements.
Press the bell before your bus stop so the driver has plenty of time to pull over.
If it is your first time travelling on our bus and light rail services, consider having someone accompany you and/or travelling off-peak when it is quieter.
Accessing information
Accessing information
We’re committed to making information and services accessible to as many people as possible.
- Translating: Contact 13 14 50 for the translating and interpreting service.
- Alternative formats: If you have difficulty reading a standard printed document and would like to receive the publication in an alternative format such as large print, braille or audio, please contact us.
- Hearing impaired: If you are deaf or hearing impaired and require the TTY typewriter service please telephone (02) 6207 7689. We also have a teletype (TTY) service for the hearing impaired in our Customer Service Centre, please call (02) 6207 0494.
- Find out about our commitment to website accessibility.
